Level AI Bets Small Beats Big: Latitude’s Seven Purpose-Built Models Match Frontier LLM Accuracy on CX Tasks at Up to One-Fiftieth the Cost

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI, the AI-native customer experience platform built on owned models and controlled infrastructure, today announced Latitude, a family of seven AI models each trained for one core job of customer experience: transcription, redaction, summarization, intent detection, inferred customer satisfaction, quality assurance, and voice of customer. Latitude replaces the general-purpose LLMs most CX vendors rent from third-party providers, and targets three pro

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI, the AI-native customer experience platform built on owned models and controlled infrastructure, today announced Latitude, a family of seven AI models each trained for one core job of customer experience: transcription, redaction, summarization, intent detection, inferred customer satisfaction, quality assurance, and voice of customer. Latitude replaces the general-purpose LLMs most CX vendors rent from third-party providers, and targets three pro